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Please read these Terms of Use ("Terms") carefully before using the DINR Direct platform, websites, mobile applications, and related services (collectively, the "Services") operated by DINR Systems Inc., a corporation incorporated in the State of Wisconsin ("DINR Direct," "we," "us," or "our").
By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Who These Terms Apply To
These Terms apply to two types of users:
Restaurant Operators ("Operators") — businesses and individuals who sign up for a DINR Direct account to accept orders, manage menus, and use our dashboard tools.
Customers ("Customers") — individuals who place orders through an Operator's DINR Direct-powered ordering page.
Where a provision applies only to one group, it is labeled accordingly. Otherwise, all provisions apply to both.
2. Eligibility
To use the Services, you must:
Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Not be prohibited from using the Services under applicable law
If registering on behalf of a business, have authority to bind that business to these Terms
By using the Services, you represent and warrant that you meet all of the above requirements.
3. Accounts
Registration: Operators must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Notify us: You must promptly notify us at [email protected] if you suspect unauthorized access to your account.
One account per business: Each restaurant location requires its own account unless you are enrolled in a multi-location plan.
Account suspension: We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for extended periods, or present a risk to the platform or other users.
4. The Services
DINR Direct provides:
An online ordering platform enabling restaurants to accept pickup and delivery orders directly from customers
A dashboard for menu management, order management, reporting, and marketing tools
Integrations with third-party services including payment processors, delivery providers, POS systems, and review platforms
Optional add-on features including Gelato print-on-demand, Google Business Profile management, and menu display screens
We reserve the right to modify, suspend, or discontinue any feature of the Services at any time with reasonable notice where practicable.
5. Operator Responsibilities
As an Operator, you are solely responsible for:
The accuracy of your menu, pricing, and availability
Fulfilling orders placed through your ordering page
Complying with all applicable food safety, health, and business licensing laws in your jurisdiction
All taxes applicable to your sales, including sales tax, HST/GST, and any applicable food and beverage taxes
Your employees' and agents' use of the Services
Any content you upload, including menu photos, descriptions, and promotional materials
Ensuring your use of third-party integrations (e.g., Clover, Square) complies with those providers' terms
DINR Direct is a technology platform, not a food service provider. We are not responsible for the quality, safety, preparation, or delivery of any food items.
6. Customer Orders
Order acceptance: Orders placed by Customers are directed to the Operator. DINR Direct facilitates the transaction but is not a party to the contract between the Customer and Operator.
Accuracy: Customers are responsible for reviewing their order before submitting. Requests to modify or cancel orders are subject to the Operator's policies.
Allergies and dietary requirements: Customers must communicate any allergies or dietary restrictions directly to the restaurant. DINR Direct does not verify menu item ingredients or allergen information.
Refunds and disputes: Refund requests and order disputes are handled between the Customer and the Operator. DINR Direct may assist in resolving disputes at our discretion but is not obligated to do so.
7. Payments
Payment processing: Payments are processed by Stripe, Inc. By using our payment features, you also agree to Stripe's Terms of Service. DINR Direct does not store full payment card numbers.
Operator subscriptions: DINR Direct charges Operators a recurring subscription fee based on their selected plan. Fees are billed in advance on a monthly or annual basis.
Non-refundable fees: Subscription fees are non-refundable except where required by applicable law. Partial-month refunds are not provided upon cancellation.
Fee changes: We may change subscription pricing with 30 days' written notice. Continued use of the Services after the effective date constitutes acceptance of the new pricing.
Late payment: If a subscription payment fails, access to the dashboard and ordering features may be suspended until payment is resolved. Outstanding balances may be sent to collections.
Transaction fees: DINR Direct may charge per-transaction fees in addition to subscription fees, as disclosed on our pricing page.
Chargebacks: Operators are responsible for chargebacks resulting from fraudulent or disputed customer orders processed through their account.
8. Delivery Services
Where DINR Direct facilitates third-party delivery (e.g., Uber Direct), the following applies:
Delivery is performed by independent third-party couriers, not DINR Direct employees
DINR Direct does not guarantee delivery times, accuracy, or the condition of items upon delivery
Delivery fees and policies are subject to the terms of the applicable delivery provider
Operators are responsible for properly packaging items for delivery
9. SMS Communications
By providing a phone number through the Services, you consent to receive transactional SMS messages including order confirmations, status updates, and review requests. You may opt out at any time by replying STOP. Reply HELP for support. Standard message and data rates may apply. We do not share your mobile number with third parties for marketing purposes.
10. Acceptable Use
You agree not to:
Use the Services for any unlawful purpose or in violation of any applicable law
Attempt to gain unauthorized access to any part of the Services or another user's account
Reverse-engineer, decompile, or disassemble any part of the Services
Use automated tools (bots, scrapers, crawlers) to access the Services without our written consent
Upload malicious code, viruses, or any content intended to disrupt the Services
Use the Services to build a competing product or service
Harass, abuse, or harm another person through the Services
Misrepresent your identity or affiliation
Circumvent any access controls or security features
Violation of this section may result in immediate account termination and may be referred to law enforcement.
11. Intellectual Property
Our property: The DINR Direct name, logo, platform, software, design, and all related intellectual property are owned by DINR Systems Inc. and protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership rights in the Services.
Your content: You retain ownership of content you upload (menus, photos, business information). By uploading content, you grant DINR Direct a non-exclusive, worldwide, royalty-free license to use, display, and reproduce that content solely to provide the Services.
Feedback: Any feedback, suggestions, or ideas you submit to us may be used by DINR Direct without compensation or attribution to you.
12. Third-Party Integrations and Links
The Services may integrate with or link to third-party platforms (e.g., Stripe, Clover, Uber Direct, Google, Twilio). These third parties have their own terms and privacy policies, and your use of their services is subject to their terms. DINR Direct is not responsible for the practices, availability, or content of third-party services.
13. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY CONTENT ON THE SERVICES.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DINR SYSTEMS INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
15. Indemnification
You agree to indemnify, defend, and hold harmless DINR Systems Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
Your use of or access to the Services
Your violation of these Terms
Your violation of any applicable law or regulation
Any content you submit through the Services
Any dispute between you and a Customer or Operator
16. Termination
By you: Operators may cancel their account at any time through the dashboard or by contacting [email protected]. Cancellation takes effect at the end of the current billing period.
By us: We may suspend or terminate your account at any time, with or without cause, with reasonable notice where practicable. We may terminate immediately for material violations of these Terms, fraudulent activity, or actions that harm the platform or other users.
Effect of termination: Upon termination, your right to use the Services ceases. Provisions that by their nature should survive (including Sections 11, 13, 14, 15, 17, and 18) shall survive termination.
17. Dispute Resolution
Informal resolution: Before filing any claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
Binding arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Wisconsin or by video conference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class action waiver: YOU AND DINR DIRECT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Exceptions: Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm. Small claims court matters remain available to the extent permitted by applicable law.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Wisconsin.
19. Changes to These Terms
We may update these Terms at any time. If we make material changes, we will notify you by email or by posting a notice in the dashboard at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
20. General
Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and DINR Direct regarding the Services.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce it in the future.
Assignment: You may not assign these Terms or any rights hereunder without our prior written consent. We may assign our rights and obligations freely.
Force majeure: We are not liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, internet outages, or government actions.
